Summary
Recent graduate from Bachelor of Commence, International Business program jointly host by International college of Xiamen University and Curtin University, Singapore Campus. Dynamic and detail-oriented professional with experience at Longyan Binfa Trading Co. Ltd, excelling in customer service and time management. Proven ability to enhance operational efficiency and address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Sales Assistant, Internship
Longyan Binfa Trading Co. Ltd
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Addressed customer queries and complaints with prompt and professional responses.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Document and Compliance Management:
Handle over 10 sales orders monthly, including:
- Commercial invoices (with individual amounts ranging from 30,000 to 100,000 RMB) with a zero error rate
- Delivery orders in compliance with provincial transportation regulations - Local Logistics Coordination:
- Dispatch 5 to 8 trucks weekly to cover transportation within Fujian Province:
- Optimize routes based on local road conditions (e.g., avoiding mountain roads during the rainy season)
- Being able to communicate well with drivers, the average delivery time was shortened by 1.2 hours through pre-trip briefings for drivers.
- Resolve over 10 on-site delivery issues, such as verifying weighbridge documents to address complaints of short delivery at the construction site in Zhangzhou.
Waiter
Big Fat Panda Noodle House
06.2021 - 08.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Be capable of promptly grasping the customers' demands, summarizing them, and presenting one's own suggestions to the store manager.
Education
Bachelor of Commerce - International Business
03-2025
Relevant Key Courseworks:
- Supply Chain Management 72/100
- Project Management 80/100
- Strategic Management 71/100
Diploma - Business Management
05-2023
Program Structure:
3 years foundational studies at International College of Xiamen University (China)
Final year specialization at Curtin University, Singapore Campus
Completed all the English-Medium of Instruction (EMI) courses for the foundation to Master Programme.
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Order taking
- Communication Skills
Interests & Achievement
Visual Arts
- Awarded 2nd place in Fujian Youth Sketch Competition (2018)
- Created infographics for university club event promotion
Music
- Grade 6 Violin Certification ( China Conservatory of Music)
- Performed at Xiamen University Culture Festival
Sports
- Singles Champion, Xiamen University Badminton Freshman Cup (2019)
- Regular Participant in School badminton leagues
- Establish a badminton club and teach the students to play badminton.
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Assistant, Internship - Longyan Binfa Trading Co. Ltd
06.2022 - 08.2022
Waiter - Big Fat Panda Noodle House
06.2021 - 08.2021
Curtin University - Bachelor of Commerce, International Business
International College of Xiamen University - Diploma, Business Management
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