Jialong Li
Brisbane
Summary
Dynamic marketing professional with expertise in market research and social media operations developed at Lingzhi (Shandong) Enterprise Management Consulting Co. Achieved significant improvements in customer engagement and satisfaction through effective cross-cultural communication and multitasking. Proficient in bilingual communication, with a strong ability to cultivate customer relationships and drive brand growth.
Overview
3
3
years of professional experience
Work History
Marketing
Lingzhi (Shandong) Enterprise Management Consulting Co.
Dezhou
06.2023 - 03.2024
- Conducted in-depth market research to identify emerging customer needs and preferences, which led to a 20% increase in the accuracy of the company's market strategy formulation.
- Revamped the company's WeChat public account and other new media platforms, increasing follower engagement by 30% through creative, targeted content strategies.
- Developed a personalized customer relationship management approach, which contributed to a 10% improvement in the customer retention rate and increased repeat business.
Waiter, Catering Department
Grand Hotel Beijing
Beijing
08.2021 - 12.2021
- Transformed the customer greeting process by introducing a warm and personalized approach, leading to a 25% increase in immediate customer satisfaction scores.
- Coordinated cross-functional efforts during peak service periods, ensuring seamless service delivery, and improving overall team productivity by 20%.
Education
Master of Science - Tourism, Hotel And Event Management
University of Queensland
Brisbane, QLD11-2025
Bachelor of Science - Tourism Management
Ludong University
Yantai, China06-2022
Skills
- Cross-cultural communication
- Time management and multitasking
- Social Media Operations
- Bilingual
- Team-oriented
- Strong sense of responsibility
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Marketing
Lingzhi (Shandong) Enterprise Management Consulting Co.
06.2023 - 03.2024
Waiter, Catering Department
Grand Hotel Beijing
08.2021 - 12.2021
Master of Science - Tourism, Hotel And Event Management
University of Queensland
Bachelor of Science - Tourism Management
Ludong University
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