Summary
Overview
Work History
Education
Certification
Languages
Affiliations
Timeline
Generic
KAIYING LU

KAIYING LU

Guangzhou,CHINA

Summary

  • Academic interest: Msc in Data Science and Business Analytics
  • My interest in data science was sparked by a personal experience with a suspected AI manipulation and data leak while using an unauthorized VPN in Europe. This incident made me realize the power of technology and the importance of being informed. I now seek to pursue a Master's degree in Data Science and Business Analytics to equip myself with the tools to navigate the complexities of technology and make informed decisions.
  • As a liberal arts student with a BSc in Finance and six years of working experience, I bring a humanistic perspective and emotional intelligence to the field of data science. I believe that data science should be human-centered, focusing on the needs and experiences of individuals and communities. My long-term career goal is to become a Business Intelligence Manager in an NGO or a Business Analyst in an ESG-related field, where I can combine my expertise in finance, accounting, and data science to drive positive change.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Exam Services Officer-IELTS Administration

British Council-South China
06.2023 - 06.2024
  • Enrolled in Y23/24 China's Leadership& Development Mentoring Programme
  • Team member of Business Excellence Award's Winner-Y23 China Staff Recognition Scheme
  • Manage IELTS post-test processes, including secure document handling and fee settlements. Oversee quality assurance, compliance, and outsourced staff management. Participate in administration projects, uphold British Council policies, and ensure all activities align with Examinations Quality & Compliance Assessment standards and local regulations.

Advisor-Global Operation and Finance

ACCA China
05.2020 - 06.2023
  • Twice awarded the China's Service Star of The Quarter
  • Handle inquiries from ACCA student members in Greater China, Malaysia, Singapore, Australia, and New Zealand using email, phone, WeChat, webchat, and more. Provide details on examinations, continuous education, training resources, and local talent initiatives. Offer administrative support for the ACCA South China Office, including managing online lectures, webinars, and weekend events. Assist with remote examination services, system testing, and maintain the ACCA career job board. Update the Connect Knowledge Base to keep information current and correct.

Credit Card Specialist

Citi Group-Hongkong Region
12.2016 - 05.2018
  • The best-performing trainee on the batch's probation period / Top 3 sales referral winner on credit card cross-selling
  • Responded to inquiries from Hongkong customers regarding their credit cards and accounts. Resolved disputes over billing errors or unauthorized charges. Assisted customers with payment plans and other special arrangements as needed. Identified opportunities for cross-selling additional products or services to customers.

Education

Studentship

ACCA Qualification

Bachelor of Science - Economics-Finance

Guangzhou University
06.2016

Certification

  • Securities Practitioner Qualification Certificate of SAC
  • MOS Master certificate
  • CET-6

Languages

Chinese (Mandarin/Cantonese)
First Language
English
Advanced (C1)
C1

Affiliations

Online STEM teacher-HER Digital Future Bootcamp 09/2024-12/2024

UNDP In China

Enhance rural STEM education by collaborating with a co-volunteer to design and deliver ten engaging remote lessons to 40 rural students in fifth grade via a Digital Teaching Lab this fall. Focus on equitable educational growth and submit feedback post-teaching to refine future sessions.

Online Chinese Teacher-International TCFL Programme 08/2024

Kemenuh Volunteer&Learning Center X FLTRP

Conduct a three-weeks' period starter-level online Chinese class to Bali's primary school students in dual-teacher method, sharing Chinese culture, knowledge and experience during the program.

Timeline

Exam Services Officer-IELTS Administration

British Council-South China
06.2023 - 06.2024

Advisor-Global Operation and Finance

ACCA China
05.2020 - 06.2023

Credit Card Specialist

Citi Group-Hongkong Region
12.2016 - 05.2018

Studentship

ACCA Qualification

Bachelor of Science - Economics-Finance

Guangzhou University
KAIYING LU