Summary
Overview
Work History
Education
QUALIFICATION AND CERIFICATE
Languages
Volunteering activities
Timeline
Generic
KAIYING LU

KAIYING LU

Guangzhou,GD

Summary

Finance graduate with over five years of experience in administrative and operational roles within cross-cultural environments. Dedicated and detail-oriented professional, skilled in conducting thorough document reviews, interviewing applicants, and making informed decisions. Strong background in customer service, with a proven ability to handle high-pressure situations, and provide clear, accurate information to applicants. Fluent in English and Chinese, with excellent communication and interpersonal skills. Committed to upholding the integrity of the visa process and facilitating smooth international travel.

Overview

8
8
years of professional experience

Work History

Exam Services Officer-IELTS Administration

British Council
06.2023 - 06.2024
  • Enrolled in Y23/24 China's Leadership& Development Mentoring Programme
  • Team member of the Business Excellence Award's Winner - Y23 China Staff Recognition Scheme
  • Manage IELTS post-test processes, including secure document handling, and fee settlements. Oversee quality assurance, compliance, and outsourced staff management. Participate in administration projects, uphold British Council policies, and ensure all activities align with Examinations Quality & Compliance Assessment standards and local regulations.

Advisor-Global Operation and Finance

ACCA China
05.2020 - 06.2023
  • Twice awarded China's Service Star of the Quarter
  • Handle inquiries from ACCA student members in Greater China, Malaysia, Singapore, Australia, and New Zealand using email, phone, WeChat, web chat, and more. Provide details on examinations, continuous education, training resources, and local talent initiatives. Offer administrative support for the ACCA South China Office, including managing online lectures, webinars, and weekend events. Assist with remote examination services, system testing, and maintain the ACCA career job board. Update the Connect Knowledge Base to keep information current and correct.

Credit Card Specialist-Hongkong

Citi Group
12.2016 - 05.2018
  • The best-performing trainee in the batch's probation period /Top 3 sales referral winners on credit card cross-selling
  • Responded to inquiries from Hong Kong customers regarding their credit cards and accounts. Resolved disputes over billing errors, or unauthorized charges. Assisted customers with payment plans and other special arrangements as needed. Identified opportunities for cross-selling additional products or services to customers.

Education

Bachelor of Science - Finance

Guangzhou University
06.2016

Studentship -

ACCA Qualification

QUALIFICATION AND CERIFICATE

  • Securities Practitioner Qualification Certificate of SAC
  • MOS Master certificate
  • CET-6

Languages

Chinese (Mandarin)
First Language
English
Advanced (C1)
C1

Volunteering activities

Online STEM Teacher - HER Digital Future Bootcamp 09/2024 - 12/2024 UNDP   In China
Enhance rural STEM education by collaborating with a co-volunteer to design and deliver ten engaging remote lessons to 40 rural students in fifth grade via a Digital Teaching Lab this fall. Focus on equitable educational growth, and submit feedback post-teaching to refine future sessions.

Online  Chinese Teacher-International TCFL   Programme 08/2024

Kemenuh   Volunteer&Learning Center X FLTRP

Conduct a three-week period starter-level online Chinese class for Bali's primary school students using a dual-teacher method, sharing Chinese culture, knowledge, and experience during the program.

Timeline

Exam Services Officer-IELTS Administration

British Council
06.2023 - 06.2024

Advisor-Global Operation and Finance

ACCA China
05.2020 - 06.2023

Credit Card Specialist-Hongkong

Citi Group
12.2016 - 05.2018

Bachelor of Science - Finance

Guangzhou University

Studentship -

ACCA Qualification

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